Shipping policy

Shipping Policy

At LuxGrip, we are committed to providing a clear, reliable, and efficient shipping service for all our customers. Below are the terms and conditions related to our shipping process.

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once the order has been processed, the customer will receive a confirmation email with shipping details and, when available, a tracking number.

2. Shipping Times

Shipping times may vary depending on the customer’s location:

  • Standard Shipping: 5 to 10 business days
  • Express Shipping (if available): 3 to 5 business days

Delivery times are estimates and may be affected by external factors such as high demand, weather conditions, customs, or carrier delays.

3. Shipping Costs

Shipping costs are automatically calculated at checkout and depend on the destination and selected shipping method.

In some cases, LuxGrip may offer free shipping promotions, which will be announced on the store or during the checkout process.

4. Shipping Destinations

We currently ship to:

  • Domestic locations
  • International destinations (if applicable)

If your location is not available at checkout, please contact us to explore possible options.

5. Order Tracking

Once the order has been shipped, a tracking number will be provided so the customer can monitor the shipment status.

It is the customer’s responsibility to review tracking updates and provide a correct and complete shipping address.

6. Shipping Issues

Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at luxgrip.oficial@gmail.comincluding your order number.

Lost or Undelivered Orders
If the carrier confirms that the package is lost, LuxGrip will offer a replacement or refund, as appropriate.

We are not responsible for orders marked as delivered by the carrier to addresses incorrectly provided by the customer.

7. Customs and Duties

For international shipments, the customer is responsible for any applicable taxes, duties, or additional customs charges in their country.

LuxGrip has no control over these charges or customs clearance times.

8. Changes to This Shipping Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page.

9. Contact

For any shipping-related inquiries, you can contact us at:
luxgrip.oficial@gmail.com